Cookie Policy

Last updated: 23 January 2025

Introduction 

Our website uses cookies to help analyse how users use the website and to help us improve our service. This allows us to continue our mission to help teams make better commercial decisions. Below you will find out all the information about how we use cookies.

If you want to find out more about how we deal with your personal data, then please see our Privacy Policy.

At AnalystPro Limited (“AnalystPro”), we are committed to protecting your right to privacy and to respecting your privacy rights.  If you ever believe that we fall short in this regard, please do get in touch and we will be happy to address your concerns.

What is a cookie?

A cookie is an opt-in text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser.  It will contain anonymous information such as a unique identifier and the website name.

Further information on cookies should be available in the help pages of your browser. Most browsers will recognise when a cookie is offered and allow users to control how and when it is accepted. However, you should be aware that if you choose to decline cookies, you may not be able to fully experience all of the features of AnalystPro website and other websites that you choose to visit.

How does AnalystPro use cookies?

Our website uses cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to provide better functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website and to provide you with a better user experience.

The information we collect using cookies is anonymous.  We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our website or associate your IP address with any other data held about you. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website.

We may use the following types of cookies on our website:

  • Strictly necessary cookies.  These are cookies that are required for the operation of our website.  They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.  These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our software products. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record a user’s visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user’s movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.

What are the specific cookies that AnalystPro uses?

Cookie Name Type Purpose Duration Provider
tenant-id Strictly necessary Used to tell the AnalystPro website which tenancy ID you’re working in currently Session AnalystPro
access_token Strictly necessary Used to tell the AnalystPro website which elements of the site you have permission to access Session Auth0
auth0 Strictly necessary Used to implement the Auth0 session layer. Persistent (1 day) Auth0
auth0_compat Strictly necessary Fallback cookie for single sign-on on browsers that don’t support the sameSite=None attribute. Persistent (1 day) Auth0
auth0.is.authenticated Strictly necessary Used to determine if a request to Auth0 for silent authentication should take place Persistent (1 day) Auth0
_legacy_auth0.is.authenticated Strictly necessary Fallback cookie used to determine if a request to Auth0 for silent authentication should take place on legacy browsers. Persistent (1 day) Auth0
_ga Analytical/Performance Used to distinguish users. Persistent (2 years) Google Analytics
_ga_S36676S7K9 Analytical/Performance Used to persist session state. Persistent (2 years) Google Analytics
_clck Analytical/Performance Persists the Clarity User ID and preferences, unique to that site, are attributed to the same user ID. Persistent (1 year) Microsoft Clarity
_clsk Analytical/Performance Connects multiple page views by a user into a single Clarity session recording. Persistent (1 day) Microsoft Clarity
CLID Analytical/Performance Identifies the first-time Clarity saw this user on any site using Clarity. Persistent (1 year) Microsoft Clarity
MUID Analytical/Performance Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. Persistent (1 year) Microsoft Clarity
SM Analytical/Performance Used in synchronizing the MUID across Microsoft domains. Session Microsoft Clarity
ANON Analytical/Performance Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. Persistent (6 months) Microsoft Clarity

What if I don’t want cookies?

You can restrict or block web browser cookies which are set on your device through your browser settings. You can be notified when cookies are sent to your browser, or you can refuse cookies completely.  You can also delete existing cookies.  The “help” function of your browser will explain how to do this.

You can visit www.aboutcookies.org for further information about disabling cookies.

For further information about cookies, visit the Interactive Advertising Bureau (www.iab.net), an industry body that develops standards and guidelines to support online business processes.  It has produced a series of web pages that explain how cookies work and how they can be managed. 

What if I have any questions?

We hope that we have shared with you all the information you need, but in the event that you seek further information or if you have any questions, please contact us via email at hello@analystpro.ai.